Frequently Asked Questions
WHEN WILL MY ORDER BE DELIVERED?
If you select the standard UK delivery service, the delivery aim is 2-3 days but we do ask customers to allow up to 7 working days for delivery.
WHAT IF I NEED TO CANCEL OR EXCHANGE?
If the order has been damaged in any way then please get in contact within 7 working days of receiving the order. We will replace the products if they have been damaged. However, due to the nature of personalised products, exchanges and refunds are not available unless it is a fault on our part. Please refer to our online returns policy for full details.
DO YOU DELIVER OUTSIDE OF THE UK?
We currently don't deliver outside of the UK. If you are located outside of the UK and are wanting to place an order, please email us and we might be able to help! We hope to deliver worldwide in the future.
Orders within the UK normally take 7-10 working days to arrive.
If for any reason we haven't been able to answer your question then please send us an email to firstname.lastname@example.org
I WOULD LIKE TO MAKE A CHANGE TO MY ORDER
If you would like to amend your order, email us at email@example.com within 30 minutes of placing the order. Please include your order number and the change(s) in which you would like to make. Please note that we cannot guarantee amendments submitted after 30 minutes as your order may already be in production.